If something is not working

Tell us something is wrong, or what you wish it did

An assistant for quick answers, and two ways to reach a person.

• Ask the assistant, in Help on the phone and the laptop. It answers right away from this guide and from your own plan and usage. It cannot change your account, and it passes anything it cannot answer to a person.
• Ask a person, at the bottom of every help article, on the phone and the laptop. Best for "how do I" and "this is not working".
• Send feedback, under your picture on a laptop. Pick what it is about (something broken, data that looks wrong, search results that are off, an idea) and attach a screenshot if it helps.

On a laptop, the line under any answer that says Not what you asked? Tell us. sends us that exact question and result, which is the fastest way to get a bad answer fixed.

We read every one and reply to the email on your account.

Guide updated 10/19/2026.