Plans and billing

Refunds and billing questions

Ask us. A person answers.

For a refund or a question about a charge, use Ask a person at the bottom of any help article, or Send feedback on a laptop. Tell us the email on the account and what happened.

When an Event Pass is refunded in full, the pass ends at once. Your notes and scanned cards from the event stay yours.

Receipts and invoices are on the Stripe billing page: Manage plan on the phone, Manage billing on a laptop.

Cancel, and what happens to your dataCancel any time from the billing page. Your work stays in your account.The Event Pass$49 once, for one conference. What you get, how long it lasts, and what stays yours.Something looks stuck, old or missingThree quick things to try, then send it to us.

Still stuck? Sign in, open Help and choose Ask a person. A person replies within one business day.Open the app

Guide updated 10/19/2026.

Refunds and billing questions

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