If something is not working

Something looks stuck, old or missing

Three quick things to try, then send it to us.

1. Reload the page. New versions go out often and a reload picks up the latest.
2. Check which account you are in. The email is under your initials on the phone and your picture on a laptop. A second email address is a second, empty account.
3. Sign out and back in if the screen still looks wrong.

Common ones

• A floor says it is a paid feature: you are on a guest account without a pass for that event.
• "Use my location" does nothing: location is blocked in the browser. See that article.
• The map shows no firms: zoom in. A very wide view is too many to draw.
• A search says you are out: check your usage. A guest has 3 in total.

Still stuck? Use Ask a person below. It goes to a human, with the screen you were on attached.

Guide updated 10/19/2026.