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Plans and billing

The concierge desk

Hand us the question. A person runs it and sends you a sourced report.

For founding members: one request each billing period.

  1. Find Concierge desk: on the laptop it is on the home screen, on the phone it is on the Saved tab. Choose Send us a request.
  2. Write what you need in plain words, as messy as you like.
  3. Choose Send request.

What to ask for

We run it against the whole federal record, a person reviews it, and the answer lands in the inbox on your account.

Still stuck? Sign in, open Help and choose Ask a person. A person replies within one business day.Open the app

Guide updated 10/19/2026.